Warranty and Return Policy

Return shipping charges must be covered by the customer. Packard Pedal Boards will refund the shipping charges if the product is defective due to materials or workmanship within the 30 day promise agreement.

PAYMENT REFUND DETAILS

If you choose a refund, we will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

All return/exchange products received in used condition will be returned to the buyer at their expense.

WARRANTY POLICY

We offer a 1-year warranty against all defects in materials and workmanship for all of our products - but our products are made and expected to last a lifetime. If it’s our fault that an item breaks because we didn’t put it together well or we used defective materials that didn’t hold up like they were supposed to, then we’ll fix it or replace it.

This warranty applies to the original buyer purchased through Packard Pedal Boards.

This warranty does not cover misuse, abuse or normal wear and tear.

Because of the nature of wood, all of our pedal boards are uniquely different. Our boards have markings, and tones and shades may vary up to 20% with the colors.

If you do encounter a problem with materials or workmanship please contact us immediately.

  1. Send us an e-mail indicating the problem and make sure to specify the order number or name of the original purchaser.

  2. We may request pictures showing detailed area of concern.

  3. We will evaluate if it would be better (considering customer convenience and shipping fees) for a repair, or complete replacement of the product.

  4. Packard Pedal Boards will email you a return instructions within four to six business days.

  5. Follow the returning instructions contained in the email.

  6. Shipping costs for items returned to Packard Pedal Boards are the responsibility of the customer. However, Packard Pedal Boards will pay shipping for items returned to the customer once repairs are completed (shipping within the U.S. only).

  7. Please allow 2-6 weeks upon receipt of boards to be repaired and returned.